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What to expect?
- Learn how to go from customer-centric thinking, to customer-centric doing.
- How you ensure that digital customer journey’s matches your customer’s needs.
- How to transform a CIO into an internal business partner.
- And much more in-depth content….
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In my view, the change to a customer-focused organisation is greatly underestimated ‘We want to put the customer first'. Numerous organisations shout it and most undoubtedly want to do so. But between dream and deed, practical objections stand in the way. Find Nicole...
Today's customers expect organisations to include digital capabilities in their service offerings. In fact, they expect digital self-service, and therefore in the most efficient and easy way, without barriers. But to what extent do we take sufficient account of this...
The digital transformation already was quick, but Corona made it even quicker. Organisations with intensive and large-scale customer contact were in many cases already ahead of other branches. Simply because customers have been in the lead when in recent years when it...