THE CUSTOMER INTERACTION LAYER

Provide real-time relevant experiences to your customer. Business processes become more efficient with the customer interaction layer.

Fragmented company?

A marketing email to a customer who has just received a reminder. A service agent who has no idea which message the customer is talking about. Even though it was sent by a colleague. Painful, but it happens. Because customer interaction is fragmented into different systems, departments and processes.

Make customer contact relevant, personal and interactive

The customer interaction layer brings together all the systems and processes that affect interaction with your customer. This enables you to offer real-time relevant experiences to your customer, make your business processes more efficient, reduce your costs and above all get a grip on your customer interaction.

IMPROVE YOUR DATA QUALITY

Use data from all your systems in your customer interaction and ensure faster and better recognition by your customer.

Integration with source systems
Data from outdated systems can also be retrieved.

Real-time enrichment
Different sources is collected, compared, analyzed and enriched in real-time.

Data security
More insight into your data flows makes it easier to comply with GDPR legislation.

Keep data up-to-date
Process information you get back from the customer (changed data, email bounce, website visit) in the appropriate systems.

ORCHESTRATE YOUR CUSTOMER INTERACTION

Orchestrate the storage, the people, and the channels on which you share content.

Smart workflows
Connects all your interactions and data. This allows you to send relevant and personalized interactions through your customer’s preferred channel.

Predict customer intent
Apply intelligent tools (predictive and behavioral analysis, machine learning, NLP, RPA, virtual assistants) to predict customer intent.

Comprehensive and real-time reporting
Get a 360 degree customer view. This allows you to intervene where necessary and comply with all laws and regulations.

IMPROVE YOUR DATA QUALITY

Use data from all your systems in your customer interaction and ensure faster and better recognition by your customer.

Integration with source systems
Data from outdated systems can also be retrieved.

Real-time enrichment
Different sources is collected, compared, analyzed and enriched in real-time.

Data security
More insight into your data flows makes it easier to comply with GDPR legislation.

Keep data up-to-date
Process information you get back from the customer (changed data, email bounce, website visit) in the appropriate systems.

MAKE CUSTOMER INTERACTION OMNICHANNEL

Make customer data and processes available through any channel

Flexible templates
Let your marketing people easily create communication expressions based on flexible templates. Always in accordance with the corporate identity.

Media-neutral content
Work with media-neutral content that you can send to any communication channel in no time.

Better customer service
Provide real-time information about your customer to colleagues who communicate with your customer, such as service, marketing and sales.

Your customer determines the channel
By indicating channel preferences and making information and processes available in each channel.

SEPARATE BUT INTEGRATED

A hybrid platform that combines on premise and cloud platforms.

Loosely coupled applications
This is how you stay agile and use applications for their intended purpose.

Use your existing systems
The layer integrates with your existing IT landscape. Also legacy systems.

Business empowerment
Functionality lies in the systems that are intended for it. This allows the business to do more themselves, while IT retains control.

Integration with your systems
Entered data and preferences are processed directly into your systems. In this way we make customer interaction data-driven and contextual. This in turn drives the customer experience.

Reusable assets
Content and assets suddenly become reusable. This way you spend less time creating and managing templates.

 

SEPARATE BUT INTEGRATED

A hybrid platform that combines on premise and cloud platforms.

Loosely coupled applications
This is how you stay agile and use applications for their intended purpose.

Use your existing systems
The layer integrates with your existing IT landscape. Also legacy systems.

Business empowerment
Functionality lies in the systems that are intended for it. This allows the business to do more themselves, while IT retains control.

Integration with your systems
Entered data and preferences are processed directly into your systems. In this way we make customer interaction data-driven and contextual. This in turn drives the customer experience.

Reusable assets
Content and assets suddenly become reusable. This way you spend less time creating and managing templates.

MAKE CUSTOMER INTERACTION OMNICHANNEL

Make customer data and processes available through any channel

Flexible templates
Let your marketing people easily create communication expressions based on flexible templates. Always in accordance with the corporate identity.

Media-neutral content
Work with media-neutral content that you can send to any communication channel in no time.

Better customer service
Provide real-time information about your customer to colleagues who communicate with your customer, such as service, marketing and sales.

Your customer determines the channel
By indicating channel preferences and making information and processes available in each channel.

SOME EXAMPLES OF THE SYSTEMS WE CAN INTEGRATE

TAKE A SMART FIRST STEP

Few processes require more from your company than adapting its business software. Especially when it comes to customer-facing technology. You take that step carefully. And we help you to do so. Not with a big bang, but with a clear goal and a smart step-by-step roadmap.

No time? No problem

Would you like change but don’t have the time? No problem. Our colleagues will take as much work off your hands as you need. Project work, ad hoc services, staffing, managed services or complete outsourcing; we always find the best fit.