FOR MARKETING & 
INNOVATION

Your customer decides when and how he has contact with your organization. And always gets the same customer experience without friction.

Is your customer really the center of attention?

While people loudly proclaim how centrally you have the customer, you also see that it remains quite difficult to make customer interaction faster and easier for both your customer and your organization. Or do customers experience something completely different than what your organization thinks it delivers? Time to do something about it.

Win customers for life

Attracting new customers costs 7 times more than retaining your customers. So spend that attention to a flashy marketing campaign preferably on surprising your existing customers. By making it easy, frictionless and fun for your customer to do business with you.

THE BENEFITS

DIGITAL SELF SERVICE

SURPRISE YOUR CUSTOMER WITH
EVERY INTERACTION

CHANGE IN LINE WITH CUSTOMER REQUIREMENTS

VALUABLE INTERACTIONS

DIGITAL SELF SERVICE

Your customer is given the control to arrange things himself, when and how it suits him. This leaves you more time for extra personal attention at moments that matter.

Give customers the control

To arrange matters via their preferred channel.

Settled in one go

Customers no longer need to call or be forced to switch channels.

You are there when you need to be there

Digital where possible. Personal at times that make the difference.

SURPRISE YOUR CUSTOMER WITH EVERY INTERACTION

Every interaction is an opportunity to positively surprise your customer. With our unique solutions you can provide that optimal.

WOW experience

Take that extra step with deep personalization and interactivity.

Frictionless

Customers never have to fill in something you already know, or switch channels unnecessarily.

Conversations with context

Respond to customer-specific needs in real time for more engaged customers.

SURPRISE YOUR CUSTOMER WITH EVERY INTERACTION

Every interaction is an opportunity to positively surprise your customer. With our unique solutions you can provide that optimal.

WOW experience

Take that extra step with deep personalization and interactivity.

Frictionless

Customers never have to fill in something you already know, or switch channels unnecessarily.

Conversations with context

Respond to customer-specific needs in real time for more engaged customers.

CHANGE IN LINE WITH CUSTOMER REQUIREMENTS

Customer requirements change at lightning speed. Change with them by moving customer interaction to software designed for that purpose. This way, not every change has to go through your IT department and you can easily use customer data in all your communications.

Not dependent on IT

No longer depend on IT for every change in your communications.

Flexible

Faster experimentation and innovation through flexible systems.

Security first

Customer data is processed and stored in a fully GDPR-compliant manner.

Customer Interaction Layer | Dialog Groep
Customer Interaction Layer | Dialog Groep

VALUABLE INTERACTIONS

Enrich messages across any channel with fill-in-the-blank fields, hyper-personalized content, clickable charts and interactive, personalized videos. Deploying a new channel?

 

New channels

Easily connect new channels, such as interactive video or chat.

Responsive

Send relevant digital communications such as e-mail, SMS, chat and push notifications through a single browser.

Optimal ease of use

Anyone can easily create content that is optimized for any screen

b

Intelligent forms

Interactive video

VALUABLE INTERACTIONS

Enrich messages across any channel with fill-in-the-blank fields, hyper-personalized content, clickable charts and interactive, personalized videos. Deploying a new channel?

 

w

Conversational intelligence

Digital customer interaction

New channels

Easily connect new channels, such as interactive video or chat.

Responsive

Send relevant digital communications such as e-mail, SMS, chat and push notifications through a single browser.

Optimal ease of use

Anyone can easily create content that is optimized for any screen.

4,290,000,000 HITS IN GOOGLE ON CUSTOMER EXPERIENCE. OVER 4 BILLION TIMES IT GETS TALKED ABOUT.

let’s just do it, shall we?

OUR CLIENTS

RELEVANT ARTICLES

Paul Wijsen on the power of good customer service

Where we first talked about punch cards and reading in forms, we now talk about terms such as real time and artificial intelligence. In 40 years, so much has changed, especially on a technical level and the way customers approach organizations. All these years I have been able to move and grow with the field.

read more

Digital strength

Changing your organization is not something you do in one day. And not with yet another new marketing tool either. You can change it by working smartly with your processes and systems. We give you the digital strength to make this happen.