FOR CUSTOMER SERVICE
Make it easy, frictionless and fun for your customer to do business with you.
Always keep all customer information up-to-date and accessible.
More time for moments that make the difference
Your colleagues work extremely hard to help every customer, but also waste a lot of valuable time. Time spent on customer information and processes that are scattered across different systems. Answering the same questions. Going through repetitive tasks. Time to start saving time.
Customer information at your fingertips
Put customer information at your agents’ fingertips and automate repetitive tasks. Simple questions? Let a customer take care of it quickly and on his own. This makes your processes much more efficient and it is much more fun for your agents to work. And your customer notices that.
DON’T REPEAT YOURSELF
BE AVAILABLE 24/7
Your customer is given the control to arrange things himself, when and how it suits him. This leaves you more time for extra personal attention at moments that matter.
Put customers in charge
To arrange business through their preferred channel. While retaining all customer information.
Settled in just one go
Customers no longer need to call because they get stuck.
You are there when you need to be there
Digital where possible. Personal at times that make the difference.
90% of your customer questions are about the same thing. Answer these in an automated way. And also automate those repetitive tasks around each customer call. That will make a difference.
Answer customer questions automatically and asynchronously
And have more time for complex questions.
Less manual work
Through better links between systems.
By taking boring and repetitive work off the hands of your colleagues.
Help your customer faster
By bringing customer information and processes together.
BE AVAILABLE 24/7
Customers want to find answers for themselves, without a hold music. Make that information easy to find, through the channels your customer prefers to use.
No more waiting until Monday
Because your website, chat, mobile app or my environment never has a weekend.
Keep information up-to-date easily
Send your information from one place to all your digital channels.
A chatbot that does work. With a live takeover when needed.