Interview Hen Snackers

Today's customers expect organisations to include digital capabilities in their service offerings. In fact, they expect digital self-service, and therefore in the most efficient and easy way, without barriers. But to what extent do we take sufficient account of this...

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Interview Sydney Brouwer

Many organizations want to make fans of customers, but few succeed. Customers don't just become fans, you really have to do something for that. Providing great service, for example. Service that is so good that customers remember it, tell it and get wildly excited...

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