DIGITAL INTERACTION MADE EASY

We make exceeding customer expectations easy.

Just do what customers expect of you

Every day we see how customers have to fill in their details over and over again. Or they need to call a company during office hours and wait a long time, while they just want to get something done.

The cause? Customer communication is clogged up with different systems, departments and processes.

Digital  customer interaction doesn’t have to be complicated or impersonal

Put customer interaction in the hands of specialists and the software that is made for it. This will make your internal processes a lot more efficient. And your customers will notice that. This results in more customers, more satisfied customers and better financial results.

 

We give you the digital power to:

Win customers

Connect customers

Improve customer experience

Reduce costs

MARKETING & INNOVATION

Win customers for life
by making
interactions truly
personal.

 

IT

As a modern internal service provider, customize existing systems for better customer interaction.

 

CUSTOMER SERVICE

Make it easy, frictionless and fun
for your customers
to do
 business with you.

Serving your customer well, anytime & anywhere. Easy said and done.

We make your job a little easier. And the life of your customer. For this we work with an unique approach, using your current systems and processes as a starting point. Always with the same dedication.

RELEVANT ARTICLES

Paul Wijsen on the power of good customer service

Where we first talked about punch cards and reading in forms, we now talk about terms such as real time and artificial intelligence. In 40 years, so much has changed, especially on a technical level and the way customers approach organizations. All these years I have been able to move and grow with the field.

read more

EVENT

Hoe je interactieve, gepersonaliseerde video's structureel opneemt in je klantcontactstrategie

Have you ever thought about using video structurally within your customer contact strategy? Almost every organization uses video to increase reach, achieve more conversion, and create greater customer engagement. For this reason, video is often used exclusively in marketing campaigns. “Shame!,” we say. Because video can be used for many more purposes. Especially when you consider that you can make videos completely personalized and interactive. You want to know about this? Then sign up for this English-language, hands-on webinar.

OUR CLIENTS

THE PEOPLE OF DIALOG GROEP

Our employees are driven one by one in the field of customer interaction. We’re not a tech company, we’re not a marketing company. We’re somewhere in between. As a result, we understand the thresholds that your customer experiences and we can also come up with the technical solutions for this. What are we going for? That we can make your work and your client’s life a little easier.